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National Registry System infrastructure for Ministry of the Interior

Merging critical national registries into one body required a trusted provider. A company to ensure essential infrastructure but also appropriate security of data transmission. Exatel successfully addressed those needs.

What is SRP

The National Registry System (SRP) merged all area units with major central divisions into one body. An authorized clerk may now access citizen data from any location in Poland. No certificates or paper files are required. Everything is deployed in one place – the SRP. The System is used by key institutions, such as the police, border guards, courts of law, Health Ministry or Finance Ministry. Finally, the Polish administration went from the paper era into the digital world.

Exatel’s part of the Project

Before the SRP was launched, it was necessary to build an infrastructure to allow data transmission. Security was of key importance – after all, state offices transfer sensitive data among themselves. In 2014 the Ministry of the Interior (MSW) signed a contract with us. We soon completed an analysis of requirements and customized proposed solutions which appropriately addressed the customer’s needs. What’s important, the project did not involve a regular IT system, but a digital heart of the state, which stores and processes the most important information about each Polish citizen.

Challenges

Project assumptions were extraordinarily demanding. In one network we connected 2,498 municipality offices and 2,279 registry offices as quickly as in forty days. Many of the offices are in difficult-to-reach locations. We had to reach municipalities located in the mountains in the south, at the seaside in the north or in the Masuria region in north-east Poland. Therefore, we had to carefully plan our activities to manage a timely delivery of all of them.

“Fighting time was the most difficult. We signed the contract with the ministry on 20 November 2014 and as early as 31 December 2014 we were to fulfill all of our obligations. Forty days to deploy a network of this size is a sensational achievement, unprecedented in the telecom market. Providers are usually offered about four months to connect 300 or 400 locations, and we had only forty days. Additionally, this was winter and Christmas holiday was coming soon.”

What was greatly significant in this project was its size, prestige and importance to the State. A paralyzed network would have affected key institutions in the country – such as the police or the Internal Security Agency. What’s even more important, the people would have suffered inconvenience as they would not have been able to instantly resolve some of their issues in their offices. This is why the quality of the service delivery was a top priority.

Additionally, to strengthen security, the network was to be fully isolated and separated from the Internet. It was to ensure high and restrictive SLA parameters. Its architecture was supposed to optimize the end user service process in 100%.

Building such an extensive network naturally had to come with maintenance and service support when needed. It is hard to imagine a situation when the government is paralyzed and not able to service its citizens. Having physically connected all the locations, we integrated the System with our monitoring infrastructure. This is how we are able to effectively manage the network traffic.

Results

With our infrastructure, since 1 March 2015 communication of municipalities with the SRP has been operating in a stable manner all over Poland. Each day it is used by more than 15 thousand users, who perform 2 million operations every day. The infrastructure supports joint operations of area and central units in a fully secure, sealed network supervised by a state-controlled company. People’s data are secure.

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